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Instructional Video Series and FAQs

Please Click on ONE of the Following Instructional Videos for Product Usage and Maintenance

Frequently Asked Questions

Teeny & Crescent

Q: Why is there no sound coming out of my device?

  • Possibly battery was inserted incorrectly- Make sure the Flat/positive side of the battery; needs to be on the doors red dot side.
  • Possibly a low battery- Replace battery. To check, place device in your hand and cup the device, you should hear a whistle if working. If device is still not working go to step 3.
  • Wax or debris in the microphone or receiver- Clean both, microphone and receiver with your brush. To check, place device in your hand and cup the device, you should hear a whistle if working.
  • If device does whistle in your hand, but you still can’t hear with device, you may have wax build up in your ear. Contact your local preferred provider.
  • Defect in the device- Contact your local Preferred Provider for assistance.

Q: Why is the device Whistling in my ear?

  • Wax or debris in the microphone or receiver- Clean both, microphone and receiver. Re-insert in to the ear, if whistling continues go to step 2.
  • Not inserted correctly- Remove device from your ear.
  • Crescent: Red is for right ear, Blue is for left ear. Place the unit in the ear using your thumb and forefinger. Insert the smaller (tip) end first. Then turn/twist the top part into the ear. Note: You may need to change the rubber tip for a better seal if whistling continues.
  • Teeny: Insert the smaller (tip) end in the ear canal, follow with your forefinger and push device slowly and deep in the canal, towards your nose. Also pulling up on the top of the ear while sliding device in deeper, can make it easier to insert. You may need to change the rubber tip to fit with a better seal if whistling continues.
  • If device still whistles in your ear, you may have wax build up in the ear. Contact your local preferred provider.
  • If whistling still continues, please see your preferred provider.

Q: Why is my device cutting in and out?

  • Possibly low battery- Replace battery. If device continues to cut in and out, go to step 2.
  • Wax or debris in the microphone or receiver- Clean both, microphone and receiver. If device continues to cut in and out, go to step 3.
  • Moisture in the device- Remove battery, keep battery door open. Wipe device dry and allow any moisture to evaporate.
  • If device continues to cut in and out, contact your local preferred provider.

Q: My device is working but the sound is weak?

  • Possibly a low battery- Replace battery. If device is still weak, go to step 2.
  • Wax or debris in the microphone or receiver- Clean both, microphone and receiver with your brush. If device is still weak, go to step 3.
  • If device is still weak, you may have wax build up in your ear. Contact your local preferred provider.
  • If device continues to seem weak, your hearing could have changed, contact your local preferred provider.

 

BlackCat

Q: Why can’t I hear any sound come out of the headphones?

  • Make sure device is turned on; switch on the right side should be pushed up where it meets the filled in circle.
  • Battery dead- Make sure you have charged the device.
  • Wax or debris blocking the headphone speakers- Brush the tip of the headphones where the speaker screen is located; wipe the rubber tips as well.
  • Make sure the cord is plugged in to the headphone audio jack all the way.
  • Sometimes ear buds are too big and create suction or a block depending on your shape of ear canal. Take out and reinsert headphones. Possibly try smaller ear buds.
  • Try adjusting the volume settings up and down to see if you hear a difference. You will not hear beeps letting you know a change is being made, but you will see red dots on the face of device.
  • If you still cannot hear from your device, please contact your preferred provider.

 

Q: Why do I hear out of one side and not the other?

  • Headphones not plugged into audio jack all the way- please check connection.
  • Weak battery- Plug device in and charge.
  • Wax or debris blocking the headphone speaker- Brush the tip of the headphones where the speaker screen is located; wipe down rubber tip as well.
  • Sometimes ear buds are too big and create suction or a block depending on your shape of ear canal. Take out and reinsert headphones. Possibly try smaller ear bud for that one side.
  • If you still cannot hear from the one side, please contact your preferred provider.

 

Q: Why do I hear static from one or both sides of the headphones?

  • Headphones not plugged into audio jack all the way- please check connection.
  • Weak battery- Plug device in and charge.
  • Wax or debris blocking the headphone speaker- Brush the tip of the headphones where the speaker screen is located; wipe down rubber tip as well.
  • Headphones got wet, or have a lot of moisture in them- Remove from ears, gently pull off rubber tips and wipe down, let headphones sit out and allow the moisture to evaporate.
  • If you still hear static, please contact your preferred provider.